đ How to Thaw a Credit Freeze (Lift or Unfreeze)
I have a freeze on my credit file. Can I still complete my credit order through Rent Perfect?
đ Having Trouble Ordering Credit or Logging In?
You may have a credit freeze (also called a security freeze) on your Experian report.
This freeze helps protect your identity, but if you're applying for housing or completing identity verification or a credit order through Rent Perfect, you'll need to temporarily lift (thaw) that freeze to proceed.
â ď¸ Who Needs to Thaw Their Credit?
â
Tenants completing the Rent Perfect online application and ordering credit
â
Landlords completing Rent Perfect's identity verification process to activate or re-authenticate their account (required every 90 days)
đ§ How to Thaw Your Credit with Experian
For your security, Rent Perfect cannot access or manage your freeze. You must thaw it directly through Experian.
đ Go to: experian.com/help/credit-freeze
đŁ Steps:
- Sign in to your Experian account (or create one if you havenât already).
- Select the option to "Temporarily lift" or "Remove" your security freeze.
- Follow the on-screen prompts and confirm the thaw.
đ Once thawed, you can return to Rent Perfect and:
- Complete your credit order (tenants)
- Complete identity verification and sign in (landlords)



đ Need to Unfreeze TransUnion Instead?
If youâve authorized Rent Perfect to run your background and know your TransUnion credit is frozen:
đ Go to: transunion.com/credit-freeze

â After the Thaw: What to Expect
đ Once the freeze is lifted:
- Tenants can re-sign into the application and retry the credit order. If needed email [email protected] to request an additional attempt.
- Landlords can return to rentperfect.com and complete identity verification to access their dashboard.
If you're still receiving a freeze error, double-check in your Experian/TransUnion account that the thaw was successful.
đ Other Credit Locks to Know About
đ Credit Lock (paid service)
Similar to a freeze but includes extra features. Youâll need to unlock it before using Rent Perfect. Learn more
đ¨ Fraud Alert / Victim Statement
Alerts creditors to verify your identity before opening credit. This may interfere with credit ordering if your identity info does not match exactly.
Need More Help?
đ National Consumer Assistance Center
Experian Support: 855-246-9409
đĄ A little work on the front end can prevent a big headache later on. Make sure your credit access is ready when you need it.
Still stuck? Email our team at [email protected] Weâre here to help!
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