What if my applicant did not receive the invite email?
With so many emails bombarding our inboxes these days it is easy for an invite email to get lost in the noise. Send a new invite and include a mobile phone number; the applicant will receive a text message with the application link. Including a mobile number is the best way to ensure your applicant easily receives the invite.
Here are some additional suggestions for trouble shooting:
- First, verify you sent the invite to the correct email address. You can check the invite details by clicking "Invite History" on the main menu of your account. If needed delete an invite and send a new one to the correct email address.
- Make sure the applicant is aware the email comes from "firstname.lastname@example.org" and the subject line of the email says, "Your Online Rental Application Invite." The applicant can add email@example.com to their email contacts to ensure receipt of the email.
- Ask the applicant to check their spam or junk folder in case the invite email was filtered there by mistake.
- Resend the invite so the invite email shows up at the top of the applicant's email inbox and include the mobile number for a text message invite.
You can always refer your applicants to Rent Perfect customer service and we will assist them further if needed. 877-922-2547 or firstname.lastname@example.org