What are RentPerfect's business hours?

Monday-Friday 8am-4pm Mountain Standard (Arizona) [email protected] 877-922-2547 Closed on Federal holidays. If you need assistance after hours please send an email to [email protected] or call during business hours to schedule a call after normal phone hours. Rent Perfect private investigators search for court records all throughout the United States. Our need to contact courts [...]

How can I update the record reported to my landlord?

At Investigative Screening and Company, our licensed private investigators go straight to courts to find current record information. On rare occasions, court records will not have been updated to reflect the current case standings. If you feel like we have reported information that is not current, we are more than happy to update the information reported to any landlord. Please have a copy of [...]

Why is my credit card being declined?

These are the most common reasons a card will be declined for payment. If you have additional questions or need additional assistance you can contact customer service at 877-922-2547 Mon-Fri 9am-5pm. For assistance with details about your card such as the billing address or card code you will need to contact the entity that issued you the card. AVS Mismatch (Address Verification System) In [...]

I have a freeze on my credit file. Can I still complete my credit order through Rent Perfect?

🔓 Having Trouble Ordering Credit or Logging In? You may have a credit freeze (also called a security freeze) on your Experian report. This freeze helps protect your identity, but if you're applying for housing or completing identity verification or a credit order through Rent Perfect, you'll need to temporarily lift (thaw) that freeze to proceed. Who Needs to Thaw Their Credit? Tenants [...]

Can I view a sample copy of the final background report?

Here at Rent Perfect we are more than just some instant "name, DOB" search...we have a team of Licensed Private Investigators! You'll get the same old instant criminal report you're used to getting (which are notorious for missing criminal and eviction records by the way), but we don't stop there! A private investigator will search for criminal and eviction records for all known aliases and [...]