How do I change my password?

For Landlord Passwords can be changed in your Account settings. First click the white “Account Settings” link at the top right of the page. Next, click edit in the top right section where it says Control Panel Login information. For security reasons you must enter in your old password first. When you are done, click update password to save your changes. For Tenants Passwords can [...]

What if my applicant does not have a social security number? Can I get a credit and background check even though my applicant does not have a social security number?

If an applicant does not have a Social Security number, they will not have a credit report or address history report available, as these reports are both generated by social security number. Similarly, they will also be unable to complete the identity authentication that is required to use the system, as the security questions are generated based on name and social security number. Rent Perfect [...]

What should I put for my account name? Can I put my LLC for the contact name on my account?

Here are some helpful hints to keep in mind when creating your Account name and decided who should be the contact person on the account. Account Name This is the name that will be displayed to your applicant as the person or company who has sent them a request to complete the online application for their rental. Examples: John Doe, Doe Rentals, My Rentals LLC Contact Name This should [...]

Can I fill out the online application for my applicant?

Your applicant should fill out the online application on their own. They can do so at their own convenience using any smartphone, tablet or computer. If needed they can use a phone or computer provided by you. WHY? When they fill out their application they will receive the disclosures required by the credit bureau and accept the terms of use. The applicant is also required to authenticate their [...]

Does Rent Perfect Verify Rental History or Employment?

While Rent Perfect investigators provide verified eviction reports, including evictions currently in process, we do not currently offer rental history or employment verification services. These critical steps are best handled directly by the landlord, and we strongly recommend taking the time to complete them. Check out this episode on the Rent Perfect podcast for more on tenant verifications: [...]